At Pethood, we prioritize customer satisfaction and aim to ensure that all products meet the highest quality standards. However, in the event that a customer receives a defective or incorrect product, we provide a return option under the following conditions:
Eligibility for Return
- Products are eligible for return if they are:
- Defective or damaged upon delivery.
- Incorrect items delivered, such as wrong size, type, or product.
- Returns must be initiated within 7 days of receiving the product.
- The product should be in its original packaging and unused to qualify for a return.
Non-Returnable Items
Certain items cannot be returned for safety and hygiene reasons, including:
- Perishable goods like pet food, treats, supplements, and hygiene products.
- Personalized or customized products are also non-returnable unless they are defective.
Return Process
To initiate a return, pet owners must contact the respective pet store owner via the App.
- The pet store owner will verify the request and guide the customer through the return process.
- Once the return is approved, the customer will receive instructions on how to send the product back.